Catford Cleaners Privacy Policy and Data Protection
This Privacy Policy explains how Catford Cleaners collects, uses, stores and protects personal data for all customers and prospective customers within our Catford and surrounding service area. We are committed to handling your personal data lawfully, fairly and transparently in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
By using our cleaning services, visiting our premises, making an enquiry, or otherwise providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.
Who This Privacy Policy Applies To
This Privacy Policy applies to all individual customers and prospective customers of Catford Cleaners who live in, work in, or receive services in our operating area. It also applies to individuals acting on behalf of a business customer, such as employees or contractors who arrange cleaning services or are present at service locations.
This Privacy Policy does not apply to the personal data of our employees, job applicants, or independent contractors where separate privacy information is provided to those individuals.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us and the services you request. The categories of data we may collect include:
Identification and contact data such as name, title, billing address, service address, and general contact details.
Service and booking data such as details of the services requested, property type and size, cleaning preferences, access instructions, booking history, and dates and times of visits.
Payment and transaction data such as records of payments made, method of payment, invoice details, and information related to refunds or disputes. We do not store full payment card details when payments are processed through secure payment processors.
Communication data such as enquiries, complaints, feedback, and correspondence between you and Catford Cleaners, including notes made during telephone conversations or in-person discussions.
Technical and usage data such as information provided when you visit our website or interact with our online presence, where relevant and collected in compliance with cookie and tracking laws.
Special category data is generally not required for our services. If you voluntarily disclose health or access-related information, for example mobility needs or allergies relevant to cleaning products, we will only use it to deliver the service safely and appropriately.
How We Collect Your Personal Data
We may collect your personal data in several ways, including:
When you contact us to request a quote, make a booking, or ask a question in person or by other communication methods.
When you enter into a contract with us for cleaning services as a one-off or on a recurring basis.
When you update your details with us or provide additional information during the course of our business relationship.
When you interact with our website or online forms where these are made available.
When your information is provided to us by a third party who arranges services on your behalf, such as a family member, landlord, property manager, estate agent, or employer.
Lawful Basis for Processing Your Data
We rely on different lawful bases under data protection law to process your personal data, depending on the purpose:
Contractual necessity where we need to process your personal data to provide a quote, enter into a contract at your request, deliver the cleaning services you have ordered, manage bookings, process payments, and handle service-related issues.
Legitimate interests where the processing is necessary for our legitimate business interests and where those interests are not overridden by your rights and freedoms. This covers activities such as managing and improving our services, keeping records of customer interactions, scheduling staff, reducing missed appointments, and protecting our business from fraud or misuse.
Legal obligations where we are required to keep certain records or share information to comply with applicable laws, tax obligations, accounting rules, or lawful requests by public authorities.
Consent where we rely on your specific consent, for example for certain types of direct marketing or for processing optional information you provide. Where processing is based on consent, you have the right to withdraw that consent at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide, manage and fulfil cleaning services you have requested, including booking visits, tailoring services to your needs, and communicating about appointments.
To manage our relationship with you, including customer service, responding to enquiries, handling complaints, and recording your preferences.
To process payments, issue invoices, provide receipts, and manage any refunds or payment disputes.
To keep internal records necessary for our business operations, including service logs, scheduling information, and accounting records.
To improve our services, for example by analysing feedback, monitoring service quality and identifying areas for staff training.
To send service-related messages such as booking confirmations, reminders, or important information about changes to our services or terms.
To comply with our legal and regulatory obligations and to protect our rights, property and safety, including the prevention and detection of fraud.
Sharing Your Personal Data and Use of Processors
We do not sell your personal data. We may share your personal data with carefully selected third parties where necessary and lawful, including:
Service providers and data processors who act on our instructions to help deliver our services and run our business. These may include payment processing providers, accountancy or bookkeeping services, IT support and hosting providers, and software tools used to manage bookings and customer records.
Professional advisers such as accountants, auditors, or legal advisers where necessary for legitimate business purposes and compliance with our obligations.
Public authorities or law enforcement agencies where we are required to do so by law or where such disclosure is necessary to protect our legal rights.
Where we use data processors, we ensure that they are subject to appropriate contractual obligations to protect your personal data, keep it confidential, and process it only according to our documented instructions.
Data Retention and Storage
We keep your personal data only for as long as it is reasonably necessary for the purposes described in this Privacy Policy, and to comply with our legal, accounting and reporting obligations.
In general, personal data related to your customer account and service history is retained for a period based on applicable limitation periods for legal claims and tax law requirements. After this period, data is securely deleted or anonymised so that it can no longer be linked back to you.
Specific retention periods may vary depending on the category of data and the context in which it was collected. For example, financial and transaction records may be retained longer where required by tax or accounting regulations, while routine enquiry correspondence may be retained for a shorter period.
We take reasonable technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction. Access to personal data is restricted to staff and service providers who need it to perform their duties.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights are subject to certain conditions and legal exceptions. Your rights include:
Right of access: You have the right to request confirmation that we process your personal data and to obtain a copy of the personal data we hold about you.
Right to rectification: You have the right to ask us to correct inaccurate personal data and to complete incomplete information.
Right to erasure: In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected and there is no legal requirement for us to keep it.
Right to restriction: You can request that we restrict the processing of your personal data in specific situations, such as while we are reviewing a challenge to its accuracy.
Right to data portability: In some cases, you have the right to receive personal data you have provided to us in a structured, commonly used and machine-readable format and to request that it be transferred to another controller.
Right to object: You can object to our processing of your personal data where we rely on legitimate interests, including any direct marketing activities. We will stop processing unless we have compelling legitimate grounds that override your interests and rights.
Right to withdraw consent: Where we process your personal data based on your consent, you can withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your rights have been infringed. We encourage you to contact us first so that we can try to resolve any concerns.
International Transfers
Our core operations are based in the United Kingdom. If we ever transfer your personal data to a country outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place as required by data protection law, such as standard contractual clauses or equivalent protection measures.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data processing practices. Any significant changes will be posted in an updated version of this Privacy Policy with a revised effective date. You are encouraged to review this Privacy Policy periodically to stay informed about how we protect your personal data.